Opportunities to Strengthen Japan-Alabama Ties

Summary of Event: Opportunities to Strengthen Japan-Alabama Ties

By Ingrid Galinat

When one thinks of Alabama, the images of sweet tea, BBQ, and college football often come up. Japan-U.S. relations in Alabama are not as well known, though Alabama has well established Japanese sister cities and Japanese companies. It is with that connection in mind that the Opportunities to Strengthen Japan-Alabama Ties took place at the University of Alabama on September 15, 2019. This program let students know about the roles they can take at Japanese companies in the region and abroad in Japan. The event was held in Tuscaloosa, AL and drew 42 participants, the majority of which were university students from six different universities from Alabama and Mississippi.

With the assistance of grant funding from the Sasakawa Peace Foundation USA and the U.S. Japan Exchange & Teaching Program Alumni Association (USJETAA), this event brought together representatives from the Alabama business community, Japanese organizations, and university departments to increase students’ understanding of U.S.-Japan relations in Alabama and possible future opportunities for jobs related to Japan in the region.

The event began with opening remarks by Joy Champaloux of Sasakawa USA, Raven Mckenzie of University of Alabama and the Japan Exchange & Teaching Program Alumni Association of Southeast (JETAASE) Alabama sub-chapter, and Jolie Thevenot, Executive Director, Japan-America Society of Alabama (JASA). The keynote address by Honorary Consul of Japan, Mark Jackson covered the U.S.-Japan ties and contributions in the state of Alabama. Mr. Jackson elaborated on the Japanese-Alabama ties decades before World War II and the strong business connections Japanese companies have in Alabama. 

The first panel discussion was on perspectives about working with Japanese companies in the United States. On the panel was Trevin Dye, Assistant Director of International Business Development at Japan External trade organization (JETRO) Atlanta, Charlene Butler, Associate Relations team with Honda Manufacturing of Alabama, and Mark Jackson, Honorary Consul of Japan and CEO of Moreson ConferencingThe panel discussed in detail of the importance of working with Japanese companies in Alabama and Georgia and concreate steps to apply for positions in Japanese companies. 

The final panel discussion was on opportunities to gain international experience in Japan. On the panel, Raven McKenzie, Co-founder of the JETAASE Alabama sub-chapter, Melissa Takeuchi, Special Assistant at the Consulate General of Japan in Atlanta, Valerie Stewart, Treasurer, JETAASE and Vendor and Marketing coordinator at John Paul and Jolie Thevenot, Executive Director, Japan-American Society of Alabama. The panel discussed the impact of studying and working in Japan and how that experience influenced them in their current careers.

Both panels led interactive sessions on how to work for a Japanese company in Alabama and in the USA and how to study abroad and work in Japan after university. The program concluded with a short Japanese business Etiquette demonstration by Yoko Minami, Japanese Outreach and Initiative coordinator at the University of West Alabama followed by a light meal and networking.

The event was organized by co-leaders Ingrid Galinat and Raven McKenzie of the JETAASE Alabama Sub-chapter, along with Jolie Thevenot, the Executive Director of JASA. The Sasakawa Peace Foundation USA and the U.S. Japan Exchange & Teaching Program Alumni Association (USJETAA) funded this program.

Daily Yomiuri: Japanese government announces increase for JET Programme

According to a Daily Yomiuri article, the Japanese government plans to increase JET Programme participants by 2,300 between 2015 and 2019 with an eye towards eventually increasing the program to 20,000. This seems to be in line with LDP policies announced back in April.

Read an English version of the article over at!

Job Opportunity at the Consulate General of Japan in Atlanta

Consulate General of Japan in Atlanta
Employment Opportunity
Official Driver (Chauffeur)

Consulate General of Japan in Atlanta is seeking an Official driver for consulate staff.

Candidate must be a U.S. citizen or a U.S. green card holder.

To apply for this position, please send your resume and a Driving History Report (MVR) to

Limousine and/or chauffeur experience preferred.

If accepted for an interview, please be sure to bring your original documentation.

Once selected, candidates must be willing to submit to an FBI background check.

Friendly Forward: NewJob Opportunities!

World Language Instructors

  • French
  • Latin
  • Spanish
  • Chinese
  • Japanese
  • German
  • American Sign Language


Georgia Virtual School is looking for a committed and exceptional language instructors to teach in our program. This link provides more information about the hiring process. 


New Opportunities at Georgia Virtual School


Georgia Virtual School instructors facilitate and support learning for students in virtual classrooms.  Students gain access to courses online.  These courses are taught by highly qualified teachers via a learning management system.  The course content is developed and reviewed by a team of expert staff.  More and more students throughout Georgia are choosing Georgia Virtual School as a solution to meet their individual learning needs and to fulfill their college and career readiness goals.  With continual growth on the horizon, the Georgia Virtual School is in need of innovative, passionate teachers who are reflective in practice, dedicated to student learning, willing to implement best practices in online education, and demonstrate a disposition indicative of a transformative educator.



·         Current and valid Georgia Teaching Certificate

·         Candidates for mathematics instructors must be verified in their knowledge of Effective Online Teaching. This course is open and registration is free:


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*Completion of the TOOL requires dedication and perseverance.  Serious candidates should consider beginning TOOL as soon as possible.


In addition, successful candidates must have:

·         Successful completion of a background check

·         Strong oral and written communication skills

·         Ability to work independently with support

·         Ability to work as part of a team

·         Effective multi-tasking and time management skills

·         Strong work ethic to achieve organization goals

·         Ability to motivate students in a distance-learning environment

·         An understanding of differentiation and strategies for differentiating in online environments


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Security Services Team Specialist

Bilingual in English and Japanese

Customer Services Team

Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine’s “Best Managed Security Service” award and Frost & Sullivan’s North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.

Role Overview

The Security Services Team Specialist is a critical individual contributor position with the Customer Services Team with high visibility supporting the Asia Pacific Japan region (APJ). 

Working in a 24X7 Security Operations Center, the Security Services Team Specialist answers inbound phone calls, addresses customer emails, triages service requests, and provides day to day support for the neighboring teams within Dell SecureWorks’ Security Operations Team.  Additional duties include, but are not limited to, assisting customers with issue resolution, updating customer records within a CRM ticketing system, escalating issues on the customer’s behalf to members of the sales and operations organization, and performing routine technical tasks related to the management and monitoring of the services that a customer receives.

Role Responsibilities

- Work in a shift-based schedule within a 24X7 Security operations Center- Be able to work a schedule that encompasses minimally working a weekend day in addition to being available during off-hours as required

- Take ownership of, triage, and update tickets generated by a CRM ticketing system

- Respond to inbound phone and electronic requests for technical assistance with SecureWorks products

- Manage all customer situations in a professional and courteous business manner with an emphasis on customer satisfaction. Assess and escalate to next level as needed

- Keep customers abreast of problem status, set clear expectations and provide timely follow-up to customers on a daily basis

- Meet service level agreements regarding response time and customer notification as it pertains to Dell SecureWorks’ Managed Security Services

- Respond to customer requests for assistance on the Dell SecureWorks portal in a timely manner

- Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level

- Utilize internal guidelines for effective call processing and escalation of reported problems

- Remotely assist with basic technical support related the management and monitoring of customer security devices; this support will include, but not be limited to, assisting customers with the replacement of defective security devices, setting up read-only accounts to 3rd party management consoles, modifying customer portal account views, etc

- Generate and update technical documentation as required.

- Demonstrate excellent communication and customer care skills by documenting all analysis work performed

- Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53.  Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems.   Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.


- Fluent in English and Japanese language

- 4-6 years of relevant experience or equivalent combination of education and work experience; undergraduate degree and 0-2 years of relevant experience

- Excellent written and verbal communication skills, time management and organizational skills

- Basic understanding of intrusion detection, firewall operations, and other general security practices, Unix/Linux OS and computer network fundamentals

- Working knowledge/experience of network systems, security principles, and applications

- Knowledge of client service principles and commitment to client service 

- Knowledge of general software and internet applications


- Experience with a software company or ‘security’ specific previous role


Atlanta, GA

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

·         Life at Dell means collaborating with dedicated professionals with a passion for technology.

·         When we see something that could be improved, we get to work inventing the solution.

·         Our people demonstrate our winning culture through positive and meaningful relationships.

·         We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

·         Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Interested candidates can apply via the Dell job board. 


Technical Support Engineer - Japanese Speaking

Red Hat Jobs ~ Job ID: 40483
Raleigh, NC
Remote: No
Technical Support

Apply now 


Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.


Our engineering headquarters, located in Westford, MA, is where Red Hat software engineers collaborate on the development, implementation, and roadmap of our open source product portfolio.

Job summary

Our Global Support Services (GSS) team is seeking a highly skilled, Japanese-speaking Technical Support Engineer to provide dedicated phone and online support for our Japanese clients. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions. You'll respond to support requests in Japanese, so an ability to communicate fluently is imperative.

Primary job responsibilities

  • Provide technical support to customers by taking incoming calls and responding to web-based inquiries
  • Investigate, troubleshoot, and develop solutions for customer issues
  • Exceed customer expectations with outstanding service
  • Develop relationships with in-house engineers and developers to reach creative solutions and improve customer satisfaction
  • Contribute to global Red Hat knowledge management system

Required skills

  • Demonstrated fluency in Japanese, both written and verbal, and excellent English language skills
  • 2+ years experience as a technical support or development engineer in an enterprise environment
  • Linux systems administration experience (installation, networking, firewall, security, clustering, web servers, and databases using Linux)
  • Excellent troubleshooting and debugging skills
  • A passion for problem solving and investigation
  • Quality customer service skills and prior help desk or customer-focused experience
  • Bachelor's degree in a technical discipline, preferably in computer science; equivalent experience is also considered
  • Red Hat Certified Engineer (RHCE) or other Linux certification considered a huge plus, as you'll need to earn RHCE within 60 days of start


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, national origin, disability, age, military status or veteran status, genetic information, or any other status protected by applicable law.